Last updated: October 9, 2025
At Aura Seating, we stand behind the quality and workmanship of our products. We also value our customers, so if you have an issue with any of our products, please do not hesitate to contact us at sales@auraseating.com. Aura Seating (the “Company”) warrants the original end user that this product will be free from defects in its materials and workmanship when used by a single user on a standard 8-hour day, 5 days per week for the following periods:
All structural components on Aura Seating Products, except where noted below.
Aura fabrics, Aura mesh, foam, and plastic.
Gas cylinder, hard and soft floor casters, glides, lumbar support, arm pads, wood finish, laminate surfaces, and powder coating.
All electrical components, wiring and powered products (high and low voltage)
Items Not Covered Under the Aura Seating Warranty Are:
The Company will repair only defective products or parts found defective or at its sole discretion, replace with a comparable product, at no charge to the original purchaser, during the Warranty period. The original purchaser must return the part or product with freight or other shipping charges prepaid if requested by Aura Seating.
The Company may agree to pay for all labor costs and provide replacement parts at no cost to the end user or Installation Company. In these cases, the labor cost will be pre-approved by the company and credited against an active company account with Aura Seating.
This warranty shall be effective for the applicable time period beginning from date of purchase as shown on original purchaser’s original receipt or other proof of purchase.
There are no other warranties, expressed or implied, other than those specifically described, including, without limitations, any implied warranty or merchantability or of fitness for a particular purpose. The Company will not be responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may have other rights that vary from state to state.
Please contact your dealer to process a warranty claim. You may contact the company directly and obtain a warranty claim number to process a repair/return of the product. The representative will need the Make, Model, Purchase Date, Purchase Order Number, and Images of the defect identified by the end user. This information is generally found in the label under the product.
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